Warranty
PRODUCT GUARANTEE:
We stand behind our products. We offer a 180 Day warranty on material and craftsmanship.
Warranty Policy:
Your furniture is covered for 180 days against faulty or defective parts and materials. This includes all product components such as headboards, rails, case goods, drawers, hardware, etc.
Any defect covered by this warranty that is reported to us during the 180 days will be addressed by the shipment of replacement part(s) to the customer at the manufacturer's expense, including transportation. In cases when orders are shipped in multiple boxes and part of them get lost in transit, the manufacturer will proceed with the replacement of the remaining missing boxes.
Alternatively, the replacement of the whole product or order may occur only in cases where the manufacturer considers it necessary. In such cases customers must re-box the faulty or defective items for carriers to be able to transport them back.
Should an issue arise after the warranty period, the manufacturer may or may not be able to supply replacement parts, if available. Parts and transportation costs may apply.
Warranty Limitations:
This warranty does not include:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as rental or contract trade.
- Any condition resulting from incorrect or inadequate maintenance or care.
- Damage resulting from misuse or negligence.
- Products that have been modified or customized.
Issues During Transportation Policy:
Your warranty covers issues that may occur during transportation including damage, missing components, or missing products.
Items for which the transport company shows tracking status as "delivered", or for which the transport company has proof of delivery are considered delivered and fulfilled by the manufacturer. Any claims of missing boxes or items in such cases must be addressed directly to the transport company, and it is not the manufacturer's responsibility.
Notes:
Please send an email, with photos and item number with the damaged or missing parts confirming the issue and the part number to the following: bunkstogo@mail.com